Family Information Service checklist


The purpose of the directory is to provide information on activities and support services available to you and your family. Wandsworth Council do not endorse, recommend or support any of the services included unless they are directly managed Council services. Whilst every effort is made to keep the information accurate, we shall in no circumstances be liable for any loss of any kind whatsoever in consequence of the use of contents of this site and are not responsible for the accuracy of material on linked websites.

It is recommended that you always check details with providers to ensure their service meets your requirements.

What you can do

Many of the services and groups listed on this site are not registered or regulated in any way. However, a good service will welcome questions about their activities and how they ensure safety. Here is a list of things you may want to check out.


  • Are the staff and any volunteers suitable? It is good practice for all staff to be checked by the Disclosure and Barring Service with an enhanced disclosure if they come into contact with children and young people. The enhanced disclosure will reveal if the person has a criminal record and list all convictions, cautions, reprimands and warnings.
  • Do staff have appropriate experience and are they responsive to the needs of users of their service?
  • Is there a commitment to anti-discriminatory practice? How do staff ensure that users are free from bullying, shouting, racism, sexism or taunts regarding disability?
  • Does the service offer regular training to staff and volunteers?
  • Does the service have policies and procedures in place to protect children and young people (often known as a Child Protection or Safeguarding Policy)?
  • Does the service have a health and safety policy? Find out if there is a leader qualified in first aid, that there is a first aid box and that the premises have passed any relevant regulations. Is the building safe and secure? What are the fire precautions and evacuations procedures?
  • How can children, young people and their parents or carers voice their concerns? Services should tell you what to do if you have any worries or complaints.
  • If appropriate, you should check out routines for toileting, feeding and administering medication.
  • Does the service expect the parents/carers to participate in, or be present during the activities or delivery of the service?

Remember that

  • Parents and carers have a right and a responsibility to ensure that their children are safe at all times.
  • Listen to your children and ask questions about their activities
  • Services have a responsibility to be open and welcoming and to share information about themselves and their activities.

For more information about keeping your child safe please visit our safeguarding website.